Operations and Follow-Up Analyst

Governance - Ensure adherence and execution of the policies and procedures - Ensure compliance to the risk management and quality management guidelines - Participate and provide inputs in the periodic audit of the established policies and procedures to ensure compliance Management Reporting - Contribute to the development of the periodic reports, as requested - Propose and recommend remedial activities to manage any quality or non-complianceissues that arise during the review of the section’s performance Change Management - Contribute to execution of the change management activities including all stakeholdercommunications as per the approved communication plan, as required Technology Management - Contribute to defining of the technology-related needs of the section,including SMARTservices and system, to drive automation within the direct line of work  Professional Development - Proactively identify and seek professional development opportunities to improveleadership and technical skills pertaining to the direct line of work to improve - Provide the necessary coordination and administrative support to ensure the effective management of the DGO. - Collect, organize, and follow up on requests received to take the necessary actions in a timely manner. - Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally andforward appropriate materials to the management team. - Draft, distribute and monitor incoming/outgoing correspondence as required and/or directed. - Prepare all approved official letters on behalf of DG’s office for official external and internal communications, as required. - Answer incoming calls to the DGO and transfer them to the concerned sector to ensure that inquiries, requests and questions are addressed in a timely manner and to verify that calls have been answered. - Coordinate with external parties and sectors within MAAN regarding the reports and documents needed and following up on the implementation of joint work requirements. - Maintain the records and documents of the DG and manage the archiving system. - Manage the agenda, schedule, meetings, and private correspondence of the DirectorGeneral. - Prepare agenda and collect materials for meetings, speeches, and conferences; take minutesand keep records of proceedings to support the DG in following up on key actions. - Produce a variety of documents, charts, and graphs in final form. - Implement the visitor management protocol for the DG. - Welcome visitors arriving to the DGO in a respectful and appropriate manner while adhering the necessary protocols. - Liaise with Ma’an sectors and other entities ensuring timely provision of support and guidance to the DG, where applicable - Maintain and ensure effective management of all DG’s travel, expenses and logistical requirements - Act as liaison between the DG, Ma’an employees or others, by transmitting directives, instructions and assignments and following up on the status of assignments. - Plan and coordinate arrangements for professional conferences. - Assume any other responsibilities/tasks assigned by the Director General